Refund policy

At Ryx, we want you to feel confident about every purchase. Each order is carefully packed and quality-checked before it leaves us. However, if something isn’t right with your order, we’re here to help.

Returns:

Due to the personal nature of fragrances, we are unable to accept returns or exchanges once a product has been opened or used. This helps us maintain the highest standards of hygiene and quality for every customer.

However, if your order arrives damaged, defective, incorrect, or incomplete, please contact us within [48 hours] of delivery, and our team will assist you.

Damaged or Incorrect Orders:

If you receive a product that is damaged, defective, incorrect, or missing from your order, please share clear photographs or a video of the product and packaging with us at 9340277255 or mail as at: shopryx@gmail.com .

Once we review and verify the issue, we will offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Refunds

If a refund is approved, it will be processed through the original method of payment. Please allow [5–7 business days] for the refund to be processed, although the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

A Note on Fragrance Preferences

Fragrance is a deeply personal experience, and the way a scent smells can vary from person to person. For this reason, we are unable to offer returns or refunds based solely on personal fragrance preferences after a product has been opened or used.

We encourage you to explore the fragrance notes and product descriptions carefully before placing your order.

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Refund policy

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